Why Us

Why Us?

When it comes to choosing a heating and boiler engineer, it can be difficult to know where to begin.

We’d like to think that we stand out from the crowd and here’s why


About Our Ipswich Based Business

Smart Heating Solutions provides heating and boiler services under one roof. Gas and Renewable heating experts for commercial and domestic properties. We do not subcontract our work. Our staff will work directly with you. As a Suffolk based & family-run company, we strive to provide superior customer service, honest pricing, and to solve your heating problems fast. 

We are based in Ipswich but cover most of Suffolk, Essex and parts of Norfolk. 

We offer a range of services including;        

  • Boiler replacement
  • Boiler services
  • Installation and repairs
  • Commercial heating
  • Renewables

Each of our engineers is fully qualified with years of experience, and they strive to deliver the highest standard of work on every project. What’s more, we only install the highest quality products – that’s a promise. Rather than replace an item for a higher profit, we would rather fix the problem. 

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It’s easy to say that you can deliver an exceptional service, but at Smart Heating Solutions we’ve got the track record to back it up.

With a high first time fix rate and an ever-increasing portfolio of happy customers, we’ve earned a great reputation – and we’re happy to shout about it!

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Here at Smart Heating Solutions, we pride ourselves on our unrivalled levels of customer service.

Whether you are a domestic customer or a business customer, we’ll go to every length to meet your needs and expectations – offering our expert advice without the pushy sales patter.

We also offer unique monthly service plans that work around you.

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We pride ourselves on our quality workmanship, it’s an area of our business that we refuse to compromise on.

Our highly skilled engineers are fully qualified and have years of experience under their belts, and they go above and beyond to deliver the highest standard of work with every project they work on. And what’s more, we only ever install products of the highest quality – that’s a promise.

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Fully Accredited

We are fully accredited with the leading industry boards and regulators, including:

Gas Safe Registered | Oftec Registered

Baxi Accredited Installer | Check-a-trade Member

So you can rest assured we’ll deliver a professional, reliable, and safe solution, whatever the job.

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All of the work we carry out is backed up by a 12 month workmanship guarantee meaning, if anything does go wrong, you can rest assured that we’ll be on hand to get it back up and running for you as quickly and efficiently as possible.

Since 2014

Plumbing & Boiler Engineers, Licensed & Insured

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Only the Highest Quality Work

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Frequently Asked Questions

What brands of boilers do you install?

Currently, we install energy efficient boilers from Baxi, Vaillant & Viessman.

Can you service and maintain any kind of boiler?

We can service and maintain any natural gas, LPG or oil boilers from any manufacturer.

Do you fit smart thermostats?

Yes, we can fit smart thermostats to include Nest, Hive, Honeywell & Tado.

Do you offer Care Plans?

Take a look at our Care Plans page for more information.

If I smell gas in my property, what should I do?

The Gas Safe Register’s advice should always be followed if you smell gas in your home:

  1. Turn off your supply at the emergency control valve, if it’s safe to do so
  2. Extinguish any naked flames and do not smoke
  3. Open all doors and windows to ventilate the area
  4. Get outside for fresh air and contact the National Gas Emergency Line on 0800 111 999 to report the issue
  5. If you feel unwell, seek medical attention immediately and inform them that you might’ve been exposed to carbon monoxide.


Happy Customers

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“We’ve used Smart Heating Solutions a couple of times now. Very punctual, polite and standard of work is very good.”

Customer in Ipswich

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“Very pleased with the service received, and on a Saturday which is appreciated. Left everything tidy and will definitely be recommending.”

Customer in Aldeburgh

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“The work was completed to a high standard, everything very neat and tidy. Dealing with Ali and Jade was very good. Price was very competitive.”

 Customer in Woodbridge

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“Boiler service carried out. Extremely happy with staff attended. Appointment system easy to use.”

Customer in Woodbridge

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“Extremely friendly lad. Professional job done. Would highly recommend!”

 Customer in Ipswich

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“Absolutely outstanding. Could not believe the service we received, especially on a bank holiday.”

 Customer in Ipswich

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