The policy: This privacy policy is for our website www.smartheatingsolutions.co.uk. It explains how we
comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) [pre-GDPR
enforcement] and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details, how we
process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are
adhered to. Additionally, it will explain the use of cookies or software, advertising or commercial sponsorship
from third parties and the download of any documents, files or software made available to you (if any) on this
website. Further explanations may be provided for specific pages or features of this website in order to help
you understand how we, this website and its third parties (if any) interact with you and your computer or
device in order to serve it to you. Our contact information is provided throughout the website if you have any
questions.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. As required by legislation,
where applicable this website uses a cookie control system, allowing the user to give explicit permission or to
deny the use of / saving of cookies on their computer or device.

Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it. The software
will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of
the website, but will not store, save or collect personal information unless you are a contracted client which is
rarely more than business details we will need for tax and invoicing details.

We only use Cookies within Google Analytics, Facebook Pixel and heatmapping software. We do not record
your IP address for more than 90 days which is a default setting on our hosting provider which is TSO Host.
We do not check or store IP addresses unless we feel the need, only if a data breach or hacking attempt ever
takes place. We will automatically ban any IP address if any attempt is made. Google Analytics and Facebook
Pixel does not show us IP addresses. Our heatmapping will record IP Addresses, Town or City of a user and
how long a user is on the website and what pages are visited. As from 24/04/2018, we will not record any IP
addresses on any heatmapping software. Verified by SEOmers who help us with the website

Adverts and Sponsored Links

We do not advertise any third party websites at all throughout this website. We may link to a third party
website but no money is ever changed hands.

Downloads & Media Files

We rarely reference downloads or media files from a third party website. We do not promote any third party
website but we may reference one if it’s relevant to the content a user is reading. We will never reference any
website that requests any personal information from you at the time of uploading the relevant content, we
cannot be held responsible if any website has made changes after submission date.

Contact & Communication With Us

Users contacting us through this website do so at their own discretion and provide any such personal details
requested at their own risk. Your personal information is kept private and stored securely until a time it is no
longer required or has no use. We rarely store any personal information other than a name a user has
provided, an address along with a phone number and/or email address that a user has willfully provided. We
only use Google Suite to store this basic information.

We do not add you to any mailing list unless you have wilfully added your own details to our clearly labelled
page marked as a marketing list subscription. Our direct communication via our contact forms or email
address is not added to any marketing lists. We will not contact you unless it is relevant to you.

We only store invoicing and payment details for the legal amount of time required for tax reasons. We use an
online accounting software that is based in the UK. It is only the Director, Operations Manager and our
Chartered Certified Accountants who have access to this data which is wilfully provided by our contracted
customers/clients.

Email Mailing List & Marketing Messages

We sometimes operate an email mailing list program, used to inform subscribers about products, services and/or
news we supply/publish. Users can subscribe to an online automated process where they have given
their explicit permission. Subscriber personal details are collected, processed, managed and stored in
accordance with the regulations named in ‘The Policy’ above. Subscribers can unsubscribe at any time
through an automated online service, or if not available, other means as detailed in the footer of sent
marketing messages. The type and content of marketing messages subscribers receive, and if it may contain
third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server
technologies in order to track subscriber activity within email marketing messages. Where used, such
marketing messages may record a range of subscriber data relating to engagement, geographic,
demographics and already stored subscriber data.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy
of caution before clicking any external web links mentioned throughout this website. (External links are
clickable text/banner/image links to other websites).

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users
should, therefore, note they click on external links at their own risk and we cannot be held liable for any
damages or implications caused by visiting any external links mentioned. As stated above, we only reference
websites such as Google Webmaster Blog or a leading news outlet which is relevant to the content within a
page.

Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online.
While we may have official profiles on social media platforms users are advised to verify the authenticity of
such profiles before engaging with, or sharing information with such profiles. We will never ask for user
passwords or personal details on social media platforms. Users are advised to conduct themselves
appropriately when engaging with us on social media. We will not liaise with anyone via our personal social
media profiles about anything personal.
There may be instances where our website features social sharing buttons, which help share web content
directly from web pages to the respective social media platforms. You use social sharing buttons at your own
discretion and accept that doing so may publish content to your social media profile feed or page. You can
find further information about some social media privacy and usage policies in the resources section below.

Passwords and Data Security

We do not store any password or logins for our own website, except for Admin users.