01 August, 2023

Key Questions to Ask Your Emergency Plumber

Heating Engineer with a Clipboard

The last thing that any homeowner wants is to get home from work and find a leak in the kitchen or bathroom. It can be a stressful situation, particularly for those with young children. Fortunately, with the help of reliable plumbers in Ipswich, it is possible to fix problems fast and get your routine back on track.

The important thing to establish, if you are looking for emergency plumbing, is whether or not this will cost you extra. Generally, the only time that additional fees apply is if plumbers are called out after regular business hours. It is up to the homeowner to decide whether the plumbing problem constitutes enough of an emergency to warrant this.

Keep reading for advice on how to hire reliable plumbers in Suffolk and whether your emergency could wait until the morning.

Is this a true emergency?

You, of course, have the right to access a plumber at any time, particularly if your boiler stops working in the dead of winter or you develop a leak in the middle of the night. However, the most reliable plumbers in Suffolk are the ones who encourage their customers to make practical choices. Emergency call-outs often incur steep fees, so if your emergency can wait, you will save money by arranging a visit as soon as regular business hours commence.

What are the terms and fees?

If there’s no doubt that you need help within the next few hours, ask your plumber if emergency fees do apply. You might get lucky and catch a engineer on their way back from another home. In this case, there is a chance of extra charges. Either way, it is always best to ask directly and know what to expect. If the plumbing crisis is serious, request an ETA. Make sure that they know the details (dropping temperatures, no hot water, etc.) and why it is causing you such trouble.

Does the plumber have insurance?

You should never work with a plumber who is not covered by a robust insurance policy. In fact, all such engineers must have Public Liability Insurance. If they work for a company (as opposed to being self-employed), they must also be protected by Employee Liability Insurance. They should be able and willing to show you a copy of the former in person and provide details of the latter at a later date. Insurance is important because it makes sure that any damage accidentally caused by the engineer is their responsibility to fix.

How long have they been operating?

It is worth asking how long the company has been in business. It is especially important if you have decided to work with a self-employed plumber. The best option, particularly in an emergency, is to stick with a reputable provider, but asking lots of questions is the right approach if you choose the alternative. Check the company out online and see if you can find any reviews or testimonials.

How long will the work take?

It is perfectly fine to ask your plumber how long they think the repair might take. You just have to understand that this is not a promise. They can only give you an estimate. However, most plumbers in Ipswich are happy to offer as much information about the work as possible before they get started. Unless you need a completely new boiler or replacement fitting, you can expect the repair to take no more than a few hours.

For more tips and advice on how to arrange emergency plumbing repairs, visit Smart Heating Solutions today.

Or, call 01473 487 387 to get a cost estimate for a boiler installation, maintenance check, power flush, or home service.

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